
Oak trees at the park this week. If you are ever on hold with customer support for an hour, remember to breathe deeply and think about trees in the springtime and the walk you will take when you finally get off the phone.
Fun fact: If you ever find yourself on hold with Anthem Blue Cross customer support, the background music will unexpectedly disappear after 30 minutes. Exactly 30 minutes. Of course, you never want to be on hold with customer support for that long, but if you are, now you know not to be alarmed when the music disappears. I had called the number on the back of my insurance card in hopes of making a policy payment after my monthly autopay didn’t seem to have gone through. So I was puttering around the house, my phone on speaker, trying to get a little work done, because it seemed like this problem was going to take awhile to fix. I was in the middle of shoveling items from the cat’s litter box when the hold music vanished.
“Oh dear!” I actually said out loud, to nobody, as it turns out.
I wondered if I had offended the gods of customer support by propping my phone next to the cat box while I dug for treasure there.
I hoped I hadn’t been disconnected, as it is a hellish process to work your way through the Anthem phone menu to get to the place where you can actually speak to a real person. After you call the main number, they give you nearly infinite options to hang up so you don’t bother them. “Press one and we will send you a link so you can text us,” they say. Or “Download our app and we will help you that way!”
Except I had tried both those in the past, and they were actually not so helpful. Continue Reading…