Presence

When Autopay Doesn’t

April 5, 2025

Oak trees at the park this week. If you are ever on hold with customer support for an hour, remember to breathe deeply and think about trees in the springtime and the walk you will take when you finally get off the phone.

Fun fact: If you ever find yourself on hold with Anthem Blue Cross customer support, the background music will unexpectedly disappear after 30 minutes. Exactly 30 minutes. Of course, you never want to be on hold with customer support for that long, but if you are, now you know not to be alarmed when the music disappears. I had called the number on the back of my insurance card in hopes of making a policy payment after my monthly autopay didn’t seem to have gone through. So I was puttering around the house, my phone on speaker, trying to get a little work done, because it seemed like this problem was going to take awhile to fix. I was in the middle of shoveling items from the cat’s litter box when the hold music vanished.

“Oh dear!” I actually said out loud, to nobody, as it turns out.

I wondered if I had offended the gods of customer support by propping my phone next to the cat box while I dug for treasure there.

I hoped I hadn’t been disconnected, as it is a hellish process to work your way through the Anthem phone menu to get to the place where you can actually speak to a real person. After you call the main number, they give you nearly infinite options to hang up so you don’t bother them. “Press one and we will send you a link so you can text us,” they say. Or “Download our app and we will help you that way!”

Except I had tried both those in the past, and they were actually not so helpful. Continue Reading…

Daily Grace, Presence

A Cat Confession

March 29, 2025

Our cat, Milo.

There are things that continually irritate me. They do not seem to be things that I can change, so it would be great to figure out a way to accept them. I am having a difficult time with this, though.

(And I am not even talking about our current political situation, believe it or not.)

I am tired of waking up every morning to a bathroom floor that looks a little like a sandy beach (and feels a lot like a beach if I forget and wander into the bathroom in my bare feet). My old cat Milo is still faithfully using his giant litter box, which lives in the bathroom by the washer and dryer, but he is not so neat about it. Every time he exits his box, particles of kitty litter go with him. He  also has an active digestive system, which means that he deposits solid waste and clumped up liquid waste numerous times a day.

The other day, I cleaned the box in the morning and also before I went to bed, hoping that would keep the sandy beach phenomenon from being the first thing I had to deal with as my day began. It helped, a little. But then last night I was annoyed that I have a cat who apparently requires twice a day box cleaning. So I didn’t. This morning? The floor was sandy again.

I have a carpet-like plastic runner that spans the area between his litter box, the toilet, and the dirty clothes basket. Every morning I carefully pick up the runner, fold it in half so that the litter doesn’t spill onto the floor, take it outside and shake it. Then I find the broom and dustpan and sweep up the trail of  litter that goes from there through the bathroom and into the kitchen. The heavy plastic bags that cost $.10 at the grocery store work wonderfully for storing a week’s worth of kitty litter. By week’s end though?  The bag weighs more than 20 pounds. The trash company makes its rounds on Fridays: by the end of the week, my trashcan feels heavy, even though there is not much in there except for the blasted kitty litter bag. It does a good job, though, of keeping the can upright if a heavy wind blows through.

We got Milo from the county animal shelter when my daughter was in fifth grade, my son in first grade, after we moved back here from Ohio. He was going to be my daughter’s cat; she desperately wanted a pet and was going to care for him. She did, for a time. But the years pass and children grow and move away and the cat does not. The shelter workers thought Milo was about four years old when we adopted him. That would make him about seventeen now. The vet thought that he probably wasn’t quite that old, probably closer to fifteen. We don’t know for sure what breed he is; we just know that he is big, weighing in at more than 20 pounds.

I have a friend who talks about “radical acceptance,” the idea that there is no point stressing over things that we cannot change. There does not seem to be anything I can do about my morning ritual of dealing with the kitty litter that makes its way from the bathroom to the kitchen and into the rest of the house, except shift the way I think about it. To find a way to make shaking the mat and cleaning the box and sweeping the floor a meditative process instead of a grumpy one. To be more like Brother Lawrence who wrote, “We ought not to be weary of doing little things for the love of God, who regards not the greatness of the work, but the love with which it is performed.”

If Brother Lawrence had a cat like Milo, I am sure he would perform his morning cat care duties with patience and love. He might even sing as he ventured outside to shake the kitty litter particles from the mat. I confess that I’m not there yet, not even close. But tomorrow is another day, a chance to try again, to shift my attitude, to start to think of this morning work as a practical way to love my old cat and somehow find God, too.

I’ll let you know how it goes.